Grievance Policy
At Neowise, we are committed to ensuring fair, respectful, and compliant interactions at all times. We aim to resolve all customer concerns efficiently and in a transparent manner.
Our Commitment
1. Customers are treated fairly at all times
2. All complaints are handled with courtesy and care
3. We strive to resolve issues promptly and efficiently
4. We act in good faith and in the best interest of customers
How to raise a complaint
You may submit your grievance by writing to us at:
Email: hello@Neowise.money
Please include:
1. Your Name
2. Registered Mobile Number / Email ID
3. Loan / Account details (if applicable)
4. Description of the issue
Grievance Team
Email: grievances@decentro.tech
Escalation
If your complaint is not resolved satisfactorily, you may escalate to:
Name: Amit Verma
Email: amit.v@neowise.money
RBI Sachet Portal Link:
Note
Neowise is a technology platform that enables collections for financial institutions. Loan-related terms, decisions, and services are governed by the respective lender or NBFC. We aim to acknowledge complaints within 48 hours and resolve them within 7 working days.
