Cross-Channel Collection Strategies,Automated
The automated debt collection recovery system that connects every channel.
11+ Languages supported
₹500 Cr+ Annual AUM Managed
30+ Enabled Lenders
40% Increased Efficiency
5Mn+ Loan Accounts Handled
Trusted by 30+ Lenders & Fintechs to Improve Collections
10X Efficiency. Zero Hassle.
One Rule. Every Channel. Zero Gaps.
Trigger
Pick the event that starts the rule, like an unanswered bot call or a promise to pay.
Conditions
Target the right accounts by DPD, outstanding amount, risk, geography or loan type.
Actions
Set what happens next on any channel, from a WhatsApp nudge to a supervisor escalation.
Cohort
Assign the strategy to a cohort of loans, and every account follows it automatically.
Everything You Need to Run Smarter Collection Strategies
Cross-Channel Triggers
An outcome on one channel drives the next step on another, with each action able to depend on the last one’s result.
Precise Account Targeting
Combine conditions with AND/OR logic to reach exactly the right borrowers.
Smart Timing
Fire actions immediately, after a delay, before a promise-to-pay date, or when a promise breaks.
Built-In Suppression
Pause other channels while an action runs, so borrowers aren’t contacted from several channels at once.
Preview Before You Launch
See how many accounts a rule will affect, with a sample, before it goes live.
Ready to Connect Your Collection Channels?
See how Strategy Builder turns separate campaigns into one coordinated recovery strategy.
Strategies in Action
PTP Reinforcement
When a borrower promises to pay, send a payment link, remind them before the due date, and pause dialer calls.
Non-Response Escalation
When WhatsApp messages go unanswered for 72 hours, escalate from a bot call to the dialer to a supervisor until someone connects.
Broken Promise Follow-Up
When a promise-to-pay date passes unpaid, trigger an instant bot call and an SMS with the updated amount due.
Settlement Escalation
When a borrower shows settlement intent, route them to a senior telecaller within 30 minutes and pause bot calls.
Powerful List of WHYs
Why Lenders Choose Strategy Builder
No Missed Follow-Ups
Every borrower outcome triggers a defined next step, so accounts don’t sit idle between channels.
Faster Response to Borrower Intent
Promises, broken promises and settlement signals are acted on automatically rather than at the next manual review.
Strategies Tailored to Your Portfolio
Each lender’s portfolio gets its own strategies, shaped by DPD, risk, geography and loan type rather than a one-size-fits-all campaign.
Changes Without Engineering Delays
Neowise’s collection managers configure and adjust rules through a no-code interface, so your strategy evolves as your portfolio does.
Respectful, Controlled Contact
Suppression and priority controls keep outreach coordinated, which helps avoid over-communication with borrowers.
Use Cases
Banks & NBFCs
Run a tailored strategy for every segment of a large, diverse book.
Digital Lenders & Fintechs
Automate same-day, event-driven follow-ups to match high-volume, short-tenure portfolio speeds.
Microfinance Institutions
Target localized multi-channel messaging across 12+ regional languages.
Run NeoPilot On Your Portfolio
We’ll show you the strategies we’d set up for your book, channel by channel.
| Other Collections Systems | NeoPilot | |
|---|---|---|
| Channel Coordination | Each channel runs its own campaign in isolation |
Outcomes on one channel automatically drive actions on another
|
| Follow-Up on Borrower Outcomes | Depends on manual review and ops decisions |
Rules fire automatically on qualifying events
|
| Account Targeting | Broad, static campaign lists |
Conditions on DPD, outstanding amount, risk cohort, disposition, geography and load type
|
| Multi-Step Journeys | Single, one-off actions |
Chained actions, each conditional on the last one's outcome
|
| Promise-to-Pay Handling | Borrowers keep getting calls after promising to pay |
Automatic confirmations, pre-due reminders and dialer pauses
|
| Over-Communactions Control | Channels can overlap and collide |
Built-in suppression across channels
|
| Strategy Changes | Engineering tickets and wait times |
No-code configuration by collection managers
|
| Launch Confidence | Rules go live blind |
Preview of affected accounts before a rule goes live
|
NeoPilot is Neowise’s automated debt collection recovery system for orchestrating collection strategies across channels. It lets collection managers define rules such as “if an AI bot call isn’t connected, schedule the predictive dialer”, group them into strategies, and apply them to cohorts of loan accounts so the right next step happens automatically.
NeoPilot orchestrates all of Neowise’s collection channels: AI voice bots, WhatsApp, SMS, manual calling, IVRS, Google RCS and email.
No. NeoPilot is operated by Neowise’s collection managers, who build and run strategies for each lender’s portfolio. Your team agrees on the strategy with us, and we configure, monitor and refine it.
Yes. Strategies are assigned to cohorts of loan accounts, and rules can be narrowed by DPD, outstanding amount, risk cohort, payment status, disposition history, state, region and loan type. Early-stage and late-stage accounts, or high- and low-risk segments, can each follow their own playbook.
Every action can suppress other channels while it runs. When a borrower is in an active conversation or has promised to pay, other outreach pauses instead of piling on. Priority settings let escalation rules override routine workflows.
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